At The Replacement Door Company we prioritise the health and safety of our customers and staff. When we visit your home we will follow the latest government guidance strictly in tandem with our own procedures. All of our staff have been trained in Covid-19 safe working policies for carry out work in your home.

Our Guidance For Safely Working

• We’ve carried out rigorous risk-assessments of our operating procedures and ensured all necessary protective equipment has been provided to our staff.

• Staff have been comprehensively trained on our Covid-19 safe working policies, which will be reviewed regularly.

• Our staff have access all necessary PPE. They will stand 2m from your door upon arrival while introducing themselves and maintain social distancing as far as possible while inside and outside your home.

• To ensure the safety of everyone we will be avoiding handshakes and taking refreshments, such as tea and coffee, at your home. Our team will make their own arrangements for refreshments if required, in line with out policies.

• Our team will disinfect the products / areas that they have been working on when necessary.

• Any paperwork that needs to be signed by you will be left at an agreed place so that any exchange can be done from a distance.

• No work will be carried out in your home unless it meets government guidelines. We will not be able to come to your home if anyone in the household is shielding, self-isolating, or in quarantine.

What We Will Do While in Your Home

Sales & Survey Appointments

We will carry out sales home visits whilst wearing suitable PPE. They will only be removed if a safe 2m social distance can be maintained and you are happy for them to do so. Any measurements will be taken whilst wearing personal protective equipment.

Installation

Our installation teams operate in working bubbles and have all the PPE they require to travel and carry out work safely. Upon completion of installation our team will display how to operate products if necessary and will do so from a safe distance while wearing a mask and gloves. Any debris will be tidied using their own equipment and the products installed will be disinfected.

Preparing Your Home For Our Visit

It is important that you immediately inform us if anyone in your household is shielding, in quarantine, or displaying symptoms of Covid-19.

If possible, it would be helpful if you could move any furniture that may get in our way before any installation work is carried out. We know this may not be possible and our staff have the equipment to work around this if necessary.

When we arrive let us know where you would like to have any discussion relating to sales or the installation. This would preferably be outside or a large, well-ventilated room in which it is possible to maintain social distancing of 2m.

Leaving internal doors open helps us to minimise contact with handles.You don’t have to be present during an installation. If it is preferable we can meet you at your home first thing in the morning to collect keys and carry out the installation while you are out.

Find Out More

In addition to the information we have provided here there is much more that we’re doing. If you have any questions for us or would like to find out more, please get in touch and we’ll be more than happy to talk it through.

Please call us on 01506 651610 or email us at info@replacementdoor.co.uk